a

GENERAL CONDITIONS


• Privacy
In compliance with legislation on data protection and complementary provisions, the user is informed as follows:

All personal data obtained by means of this website are included in the corresponding automated files. By communicating his data, the user gives his consent to such processing.

The recipient and controller of the personal data files is the company Explotaciones Riubi S.L. with registered offices at C/Bartomeu Calafell, 13 – 07600 Palma de Mallorca(S’Arenal), and tax identification number B-07026776.

Fields marked with asterisks are obligatory and the omission thereof may prevent the furnishing of the information requested or the proper rendering of the service.
The interested party states that the data he supplies are correct and truthful and undertakes to notify any modification thereto to the Controller of the file.
No personal data will be notified without his prior consent.
The general purpose of the collection of the data is to render the services offered via this website, to process any requests made by the users and, in general, to offer and promote the products and services provided on this website.


In accordance with e-commerce legislation, the user is informed that his email address will be included in a distribution list for the delivery of information and notices, as well as for the performance of promotional and advertising activities of the website owner and of the products and services provided by means of this site.

The user or individual representing it may exercise his rights of access, rectification, cancellation or opposition of the personal data recognized by law by directing an email to info@hoteldor.com or by post to the aforementioned address.
If you include third-party personal data in any of the web forms, prior to doing so you should obtain their consent and inform them about the aforementioned points.

The owner of the website guarantees the confidentiality of your personal data, as well as the use of security measures to ensure the security of the data and prevent their alteration, loss, or unauthorized processing or access, in consideration of the state of the art, the nature of the data stored and the risks to which they are exposed.

The owner of the website may disclose the personal data it holds to the competent Government Authorities, always in response to a formal request in accordance with the Law.

Data procesing during browsing
The owner of the website or any third party contracted on its behalf for the rendering of the statistical control and/or affiliate marketing services may use cookies when a user browses through the website. The cookies are files sent to a browser by means of a web server to register the activities of the user on the website.

The cookies utilized are solely associated with an anonymous user and his personal computer, and do not provide personal data on the user per se.

Only the following information is obtained and maintained on the visitors to the website, and for the purposes specified:

a) The supplier domain name (ISP) and/or IP address that provides them with access to the web. In this manner we are able to prepare statistics on the countries and services that visit our website the most.

b) The date and time of access to our web. This allows us to determine the times of greatest affluence, and to make any adjustments necessary in order to avoid saturation problems during our peak hours.

c) The internet address of the link that leads to our web. Thanks to this data, we are able to learn the effectiveness of the various banners and links that point to our server, in order to promote those that offer the best results.

d) The number of daily visitors from each section. This will provide knowledge on the areas of greatest success and make it possible to increase and improve their contents, so that the users may obtain a more satisfactory result.
e) Upon the conclusion of the reservation process, the information referring to the reservation number, amount, purchase date and “check out” date will be maintained as necessary for processing the affiliation marketing network.
The user has the possibility of configuring his browser for the on screen notification of the reception of cookies and to prevent their installation in his hard drive. Please consult the instructions and manuals of your browser for further information. However, the owner of the site will not be liable if such deactivation prevents the correct operation of the site.


COOKIES

A cookie is a small file that is automatically downloaded onto your computer when you access a website. Amongst other things, cookies allow the website to store and recover details of your browsing activity and, depending on the information they contain and the way you use your hardware, may be used to detect you as a regular user on future visits.

The owner of this website, or a third party hired to act on their behalf, uses cookies when a user browses the website.

The cookies used are associated exclusively with an anonymous user and their personal computer and do not provide personal details about the user.

How can you control which cookies are installed on your hardware?

You can view the cookies installed on your hardware, block and even delete them by using the various options provided by your browser (consult your browser’s help section to find out how to do this).

If you do not wish this website to use cookies to find out how you interact with our website, all you have to do is not accept our cookies when you access the website.

However, the owner of the website does not accept any liability should the website fail to function correctly once the cookies have been disabled.

If you continue browsing this website, we will assume that you agree to this cookie policy.

GENERAL CONDITIONS FOR USE OF THE WEBSITE

• Legal note
In order to ensure the correct operation of our website and to offer a quality service, we set forth the following conditions that govern the use thereof.
The use of this site entails the acceptance of these conditions by the users, which they undertake to read carefully. The owner of this website reserves the right to modify, add or eliminate part of these conditions at any time, whereby it is important that the user read this text closely in the course of each visit, since modifications may occur.

Ownership of the website
The owner of this website is the company Explotaciones Riubi, S.L. with registered offices at C/Bartomeu Calafell, 13 – 07600 Palma de Mallorca(S’Arenal), Telephone: +34 971261250 Fax: +34 971492505 and bearer of Tax Identification Number B-07026776.

Description of the service
This website offers information regarding the activity, products and services of the owner thereof.

Intellectual and Industrial Property
The industrial and intellectual property rights relative to the elements appearing on this website, such as: trademarks, commercial names, logotypes, domain names, photographs, texts, etc., are the property of the owners of the website or third parties and are protected by national and international laws.

The unauthorized use of these elements (images, text, logos or any other material appearing on the web) such as the reproduction, publication, modification, addition, elimination or any other activity performed without the express authorization of the owner of the website will comprise the effective infringement of legislation on intellectual and industrial property, and any other laws applicable thereto.

Content
The owner of the website reserves the possibility of making any modifications deemed advisable on the products or services offered on the website, without the need for prior notice.

The offers will be valid solely during the period established in the advertisement or, otherwise, for as long as they remain accessible to the recipients of the service for their effective contracting.

Usage restrictions
This website is for personal and not for commercial use. Any modification, copying, distribution, transmission, reproduction, publication, marketing, selling or other activity that may be performed with the content of this website, even citing the sources, is prohibited without the written consent of the owner of the site.

The user ensures that he will not make use of this website for any purposes that are illegal or prohibited by these conditions.

Users are expressly prohibited from infringing or endeavouring to infringe the security measures established for the correct operation of the website including, but not restricted to: accessing reserved information or data that are not intended for the use of the visitor, sending viruses, the massive delivery of emails (spamming). The violation or attempted violation of the security system or of reserved information will give the owner of the site the right to pursue this activity and demand civil or criminal liabilities, where appropriate.

Links
The owner of the site will not be liable for information contained in third party pages that may be accessed by hypertextual links (links) located on this website. The existence of the links on this website is for informative purposes only.
Personal data protection
The owner of the site guarantees compliance with Organic Act 15/1999 on Personal Data Protection and complementary legislation, with regard to the processing of personal data obtained by means of this website.
The confidentiality of user communications via the website is likewise guaranteed.

Liability
The owner of the website will not be liable for:
• Interruptions to the availability of information caused by disconnection from the Internet, network failures, events of force majeure or those not controllable by it.
• Any damages caused by computer viruses.
• Any consequences deriving from the improper use by users of the contents of the website.

The website service may be interrupted, with justification and without giving rise to any claim by the user, for reasons of security, maintenance, updating or restructuring of the computer resources in order to improve the service.

The user is liable for any communications he directs via the website, as well as for any data he submits and therefore, for any consequences that may be generated as a result, for example, of providing false or incorrect data.
The owner of the website declines any liability that may arise from the exchange of information among users via the site, as well as for any statements disseminated and which corresponds to those who make them.

Advertising on the website
If third-party advertising is incorporated into this site by means of banners, links, pop ups, etc., the advertising companies state that they comply with legislation with respect to intellectual and industrial property, whereby they will be the sole parties liable for any images, texts, logos and information contained in such advertising.

Infringement of the conditions
The owner of the website reserves the right to seek civil or criminal liability from any individuals or bodies corporate that infringe any of the conditions established herein.

Applicable law and jurisdiction
In general, all relations between the owner of the website and its users and clients, deriving from the contracting of the products and services contained on this website or from the conditions established for the correct use thereof will be governed by spanish law and will be subject to the jurisdiction of the Courts of Palma de Mallorca.

GENERAL BOOKING CONDITIONS

• General Conditions
ATTENTION: Please carefully read the details of your reservation and the contents of these General Conditions prior to accepting.

Check in time to the tourist accommodation: 01:00PM
Check out time from the tourist accommodation: 02.00PM

Reservation cancellation policy

The reservation made may be cancelled in the following manner:
– Via the website.
– Via email: reservas@hotelriutort.com
– Via telephone: +34 971261250
– Via fax:+34 9714925052

Cancellation without fees: Period 2 daysn prior to arrival.

Cancellation with fees: Period 2 daysn prior to arrival /amount 1 night. In case of no show, the hotel will charge the total amount of your reservation.

. if you have performed a non-refundable booking, the total price of the reservation will be charged to your credit card and in any event may be canceled.

Reservation change policy
Any change to the reservation may be made at least 24 hours prior to the scheduled arrival date.

The request may be made in the following manner:

– Via email: reservas@hotelriutort.com
– Via telephone: +34 971261250
– Via fax:+34 971492505

Always indicating the reservation code. The success of any change will depend upon hotel availability at the moment of the request.

1. Owner of the website.
The company Explotaciones Riubi S.L. is the owner of and responsible for this website, with registered offices at C/Bartomeu Calafell, 13 – 07600 Palma de Mallorca(S’Arenal) and tax identification number B-07026776.
2. User obligations.
1. The user accepts these General Conditions and consents thereto, which he comprehends and understands in their entirety.
2. The user states that he is of age and has the legal capacity necessary to contract the services offered on this website.
3. The user is liable for the accuracy of the data he submits when registering as a client; data that should be truthful and complete.
4. The user is responsible for correctly stating the number of persons who are to occupy the room or apartment.
5. The user who completes the reservation form should be authorized to do so on behalf of all members of the group included in the reservation.
6. The user undertakes to comply with the specific rules of the tourist accommodation.
3. Formalization of the agreement.

The formalization of the agreement will be made upon the confirmation of the availability of the service, the acceptance by the contracting party of the general conditions and the payment thereof by credit card in the payment gateway of the bank. All transactions will be encrypted by means of a secure payment system guaranteed by the bank. This environment ensures that no credit card information will be intercepted and, therefore, will not reach any person other than the bank entrusted with processing the payment instructions of the client.

A percentage of the reservation amount (not to exceed 12%) should be paid in order to obtain the reservation confirmation and corresponding voucher.

The remaining amount should be paid at the hotel establishment itself.

The price of the reservation includes those services chosen and itemized on the reservation form exclusively.

Upon completing the reservation the user will receive, at the email account furnished, the reservation voucher and contracting conditions that shall have already been given to him during the on-line reservation process.

The voucher or proof of the reservation, containing the reservation code number and details on the reservations, should be printed and kept by the user for delivery to the hotel upon arrival.

The owner of the website reserves the right to reject or request supplementary information for any reservations that fail to pass the security controls established in our e-commerce system.

4. Offers.
Offers will solely be valid during the period established on the website, or for the time during which they are accessible to clients for effective contracting.

5. Amendment of the General Conditions.
The owner of the website reserves the right to amend these General Conditions at any time and without prior notice, by means of the publication of the new conditions on this site.
If any clause included in these conditions is totally or partially declared null or invalid, such nullity or invalidity will solely affect such provision or part thereof that is null or invalid, and the rest of the general conditions shall remain in force, and such provision, or any affected part thereof, will be deemed as not established.

6. Applicable law and jurisdiction.
The contracting parties expressly and voluntarily submit to the jurisdiction of the Courts of Balearic Islandfor the resolution of any conflicts arising out of the interpretation and application of this Agreement. The applicable legislation will be Spain

PAYMENT FOR THE RESERVATION
As a general rule the user is offered one of the following forms of payment:

Payment direct at the hotel. In this case, you will leave as a guarantee of your reservation details of credit or debit card holder’s reservation.

100% online payment by credit card or debit card. In this case you must pay at the time of booking 100% of the amount thereof.

However the user that there may be special rates for booking certain dates, which may require payment of 100% of the reservation as the only valid form of payment such as non-refundable rates reported.

Credit cards accepted: Visa, Euro-Mastercard, Maestro.

The hotel reserves the right to pre-authorize credit cards prior to arrival.

INSURANCE.
It informs the consumer, in accordance with the General Law for the Defence of Consumers and Users, which at the time of conclusion of the contract, we recommend you subscribe care insurance that covers repatriation costs in case of accident, illness or death.